FAQ-english

What touches you becomes part of you.
Apart from what we wear, few products touch our bodies as frequently and directly as cosmetics and care products.

Anyone who enjoys special fragrances and exceptional performance can enjoy our Jean&Len Alchimiste series. Because the requirements we have for our care products often cannot be realized 100% with pure natural cosmetics, we combine the best of nature with the effectiveness from the laboratory.

With Jean&Len we close the gap between traditional, dogmatic natural cosmetics, which have natural ingredients but often look boring and "eco", and stylish and pleasurable products. We see ourselves as a brand close to natural cosmetics. Our products look different and stylish and have only vegan ingredients, which we carefully choose to guarantee an effective product with as little critical ingredients as possible.

As far as certifications are concerned, we have deliberately decided against labelling. We believe that a customer is rather confused than assured by the many different certification standards. In addition, there are more and more certifications that customers often do not know by heart.
Our goal is to create an honest brand image with Jean&Len and to build so much trust that the customer believes that we offer good products, even without an additional logo. Also, we assure that our products are 100% vegan.

We currently are working very hard to incorporate refill packs into our product range. Since we are still quite a small business, this takes some time. If you are interested in our refill packs, please sign up for our newsletter or follow us on social media. This is where we will first let our fans know when the refill packs are ready!

Right now, we don’t offer any smaller product sizes than the regular ones. Producing travel sizes is incredibly expensive and just not in our budget yet.

If you wish to make use of your right of withdrawal or if you wish to complain about a delivery, Jean&Len GmbH will not bear the costs of returning the goods. Please fill out our return form for a possible return, enclose it to the package and send the package back to us.

We currently deliver to Germany, Austria, France and The Netherlands. More countries are to follow soon!

Delivery to Germany is 3,95€, to Austria, France, Netherlands, Begium, Luxembourg 7,80€. Delivery is free for orders over 35€ (Germany) or 50€ (Austria).

We offer payment by PayPal, Amazon Pay or advance payment.

If you wish to revoke the contract (statutory right of revocation: 14 days), we will reimburse you the invoice amount and the flat-rate delivery charge immediately and at the latest within fourteen days of the day on which we received notification of your revocation of this contract. We will use the same payment method you used for the original transaction for the refund. Please note that we do not pay for the return shipping costs.

In fact, some of our products contain ingredients made from palm oil. We want to make products that are good for people and animals, that are vegan and don't contain nasties, but that also keep their product promises at a price that allows almost everyone to use them. Based on these factors, we are currently dependent on the use of palm oil derivatives in order to avoid other critically discussed ingredients.
We are constantly striving to improve our products as a responsible approach to the environment and, of course, keep an eye on developments regarding alternatives to palm oil-based ingredients for our products.
We only source palm oil-based ingredients from suppliers who are certified for sustainable cultivation.

The natural cosmetic ingredients used in our Jean&Len philosophy products have a relatively strong odour, which does not go well with all fragrances. In this respect, it is difficult to bring out extraordinary fragrances in these recipes.
In order to be able to offer exceptional fragrances in Alchimiste products, we have decided to use an SLS-based soap formulation. We still do without parabens, silicones and animal ingredients. And of course, there is still our Jean&Len philosophy foam soap with mild sugar surfactants without SLS.

The Sun Protection Factor (SPF) indicates by waht factor your skin's own protection against sunburn is increased by using the sunscreen product.
An example: You have very light skin and belong to the group with the most sensitive skin type 1. The self-protection time of your skin is about ten minutes. If you spray yourself with SPF 30, you could theoretically spend 300 minutes (10 minutes x 30) in the sun without burning yourself. However, caution is advised here, as the full sun protection factor indicated on the sunscreen is rarely achieved, as the amount of sunscreen required for this is only rarely applied to the skin. We therefore recommend that this theoretical maximum time is only used up to 60 percent. This means for the above example: 60 percent of 300 minutes = 180 minutes. It is very important to apply the cream thick enough. An adult needs 30-40 ml (equivalent to five to six tablespoons) for one complete body application.
You also need to apply cream repeatedly, at least every two hours and additionally, if you have sweated, after swimming, after drying or if clothes, sand or something else could have worn off the sun cream. Repeatedly applying sunscreen only guarantees that the protective effect is maintained. It does not prolong it.

The cross- and co-polymers used in the sun sprays are liquid plastics, which we need in the current formulation as film formers to increase the water resistance of the sprays and thus ensure the promised sun protection.
We are not 100% happy with the use of liquid plastics in our sun sprays. We would like to clarify that the ingredients mentioned are not the small plastic beads classically called microplastics, which can be found in toothpastes, peelings, etc..
We know that our sun protection product can still be improved and would like to revise it, but unfortunately we have not yet found a solution to do without liquid plastics within the framework of this formulation.
We are looking for alternative formulations that do without microplastics, which are also user-friendly, non-sticky and non-whitening.

It is true that pure alcohol dries out the skin, but a face cream contains high amounts of oils and moisturizers that prevent this effect. The alcohol evaporates due to the warmth of the skin, the oils and moisturizers remain on the skin and replenish it.
Alcohol only has a cytotoxic effect when it effects cells permanently, e.g. when ingested. However, if it can evaporate from the skin, it is not dangerous. Since the compatibility and safety of our products are important to us, we have skin compatibility tests carried out with our skin creams by dermatologists to be sure.

We have decided that we want to manufacture our products in Germany in order to avoid long transport distances.
The main environmental issues are the use of plastic bottles and palm oil-based ingredients, which we ourselves critically question.
As far as bottles are concerned, we are always on the lookout for more environmentally friendly alternatives (e.g. green plastic, i.e. plastics for which plant fibres are used, refill packs, etc.). There are still some stumbling blocks for us to overcome on this issue, but we are working on it.
We are well aware of the problems associated with the use of palm oil and palm oil derivatives. In fact, much more can and must be done in this area to find solutions for a better handling of our earth and the habitat of many animals and people.

When developing our products, we refrain from animal testing both of the finished product and of the individual ingredients. We also do not commission these externally, e.g. from our suppliers.